At Outskirts Clothing Company it is important to us that you are completely satisfied with every item you purchase. If for any reason you are not satisfied with one of your selections, we will gladly accept returns or exchanges. Our policies are listed below:
SHIPPING - We Ship Worldwide!
Standard shipping rates apply.
Orders typically ship in 3 business days.
On all International orders, aside from the shipping cost, it is the customer's responsibility to pay the import and customs duties and fees that are incurred as a result of the shipment.
Please note we are not responsible for any lost, stolen or damaged items due to any parcel service fault.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, and free from dirt, dust or any fragrances, and in the same plastic bag and same exact condition that you received it in.
If your return passes our inspection, you may receive an exchange, store credit, or a refund. Please include a note with your return stating your order number, the reason for the return, and please let us know what you would like in return.
Additional non-returnable items:
Returns may be shipped to:
Outskirts Clothing Company
Attn: Item Returns
9746 SW 35th PL #6 Portland, OR 97219
*Please give us heads up after you send your return by emailing customer firstname.lastname@example.org. If possible, please provide a tracking number.
*If non-returnable items are returned without authorization from our customer service, they will be returned to the customer immediately and customer will be notified. Restocking fees may apply to unauthorized returns.
REFUNDS / EXCHANGES / STORE CREDITS-
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 5-7 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship 3 business days after your return is processed. If a store credit is requested, a promo code will be issued to you via email. Your store credit is easily applied during checkout of your next order.
Late or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
SPECIAL ORDERS -
Special Orders are NOT able to be cancelled once the order has been placed. All Special Orders are NOT returnable since these items need to be specially made one piece at a time. Each special order is made specifically for each customer and are final sale, no refunds, exchanges or credits of any kind. If special orders are returned without expressed permission from our customer service, it will be returned to the customer immediately and customer will be notified. Restocking fees may apply to unauthorized returns. For international shipping of special orders, additional charges may apply to orders containing both in stock and special order items.